Western Challenge Real Estate (“we”, “our”, or “us”) recognises the importance of protecting your privacy.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information, and how you can contact us if you wish to access or correct any information we hold about you.
Collection of Personal Information
We collect personal information directly from clients, tenants, landlords, buyers, and other individuals we interact with.
This may occur when you:
Make an enquiry through our website, email, or phone
Apply for or rent a property
Request a property appraisal or inspection
Engage us to sell or manage your property
Provide feedback, reviews, or other correspondence
The type of personal information we collect may include:
Your name, address, email, and phone number
Identification documents (e.g. driver’s licence, passport)
Employment, financial, and tenancy details
Information relevant to property ownership, sales, or leasing
In some cases, we may collect information from third parties such as property portals, tenancy application platforms (e.g. 2Apply or VaultRE), referees, or publicly available sources.
Use of Personal Information
We collect, hold, and use personal information for purposes including:
Providing real estate, property management, and appraisal services
Managing rental applications, leases, and maintenance requests
Communicating with clients, tenants, and service providers
Complying with legal and regulatory requirements
Marketing and promoting our services (unless you opt out)
We only collect information that is reasonably necessary for our business functions.
Disclosure of Personal Information
We may share your personal information with trusted third parties where necessary, including:
Maintenance contractors and service providers
Real estate portals and marketing platforms
Property management and tenancy software providers (such as VaultRE or 2Apply)
Professional advisers, insurers, and financial institutions
Government and regulatory authorities when required by law
All third parties are required to handle your personal information in accordance with privacy laws and only for the purpose it was provided.
We do not sell or rent personal information to any third party.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information is stored securely in password-protected systems, encrypted databases, and cloud-based platforms.
Please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to collect non-personal information, such as browser type, device, and website activity.
These tools help us improve site functionality and user experience. You can disable cookies in your browser settings, though some site features may not function properly as a result.
Access, Correction, and Complaints
You have the right to request access to, or correction of, the personal information we hold about you.
To make a request or lodge a privacy-related complaint, please contact us at:
Western Challenge Real Estate
Email: pm1@westernchallenge.com.au
Phone: (08) 9439 2666
Address: 31 Arawatta Loop, Madora Bay WA 6210
We will respond to all privacy enquiries or complaints within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Marketing and Communication Preferences
We may use your contact details to send updates or information about our services that may be of interest to you.
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website.
Last updated: October 2025
